Legal

Terms of Service

Last updated: April 2026

These Terms of Service ("Terms") govern your access to and use of the Lyv platform ("Service"), operated by Lyv ("we", "us", or "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old to use Lyv. By using the Service, you confirm that you meet this requirement and that the information you provide is accurate and complete.

2. Description of Service

Lyv is an AI-powered personal health system that generates personalised protocols across fitness, nutrition, supplements, lifestyle, and mindset. All plans are generated by artificial intelligence based on information you provide. The Service is for informational and personal planning purposes only. It is not a medical service and does not constitute medical advice. See our Medical Disclaimer for full detail.

3. Introductory Offers and Promotions

Any introductory pricing, promotional offer, or discounted first billing period will be shown at checkout before you confirm payment. After the introductory period ends, your subscription renews at the standard recurring price shown at checkout unless cancelled in accordance with these terms.

4. Subscription and Billing

5. Cancellation

You may cancel your subscription at any time through your account portal. If you cancel, you will retain access to the Service until the end of your current billing period unless otherwise stated at checkout or in the offer presented to you. No partial refunds are issued for unused portions of a billing period, except where required by Australian Consumer Law.

6. Refunds

Except as required under the Australian Consumer Law, all payments are non-refundable. If you believe you are entitled to a refund under Australian Consumer Law, contact us at support@thelyvapp.com.

7. Your Account

You are responsible for maintaining the security of your account credentials. You must not share your account with others. We reserve the right to terminate accounts that violate these Terms.

8. Health Information and Blood Work

You may choose to upload blood work or pathology results to enhance the personalisation of your protocols. This information is used solely to generate your health protocols within the Service. We do not sell or share your health data with third parties for commercial purposes. You may export or delete your data at any time.

9. Acceptable Use

You agree not to misuse the Service. This includes attempting to access other users' data, reverse-engineer the platform, or use the Service in any way that violates applicable laws or regulations.

10. Intellectual Property

All content, design, and software comprising the Lyv platform are owned by or licensed to us. Your personalised health protocols are generated for your personal use and are not to be redistributed or commercialised.

11. Disclaimers and Limitation of Liability

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability to you in any circumstance is limited to the amount you paid us in the 3 months preceding the claim.

Nothing in these Terms is intended to exclude or limit rights you have under the Australian Consumer Law that cannot be excluded.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

14. Contact

For questions about these Terms, contact us at support@thelyvapp.com.